Complaints 

Finance Ninja

Complaints

Your experience matters to us, and we’re always on the lookout for ways to enhance our services. If you encounter any issues, it’s important for us to hear about them. Reach out to us at hello@finance.ninja with the details of your concern and suggestions on how we can make it right.

Upon receiving your feedback, here’s what we’ll do:

Confirm we’ve received your message within 1-2 business days.

Review and consider the details of your situation carefully.

Provide you with a response within 20 business days.

If we’re unable to settle the matter to your satisfaction, Financial Services Complaints Limited (FSCL) is at your service. FSCL is an independent entity recognized by the Minister of Consumer Affairs for external dispute resolution. They offer their assistance at no charge, and they’ll work with you to help find a